Delivery Information

1. velentio promises to ship all over the world. Just buy and enjoy our service, and we’ll ship your goods to your door.

2. After you make your payment, please allow 1-4 business days for handling, after which we will issue a tracking number for your shipment. Shipping fees depend on the weight of your items. We charge very low shipping fees to enable our customers to save money.

3. We offer shipping insurance to protect your package against any loss or damage. If you report any items missing, or other shipping issues, we will help you resolve your problems immediately.

4. For flat rate shipping we’ll send your package by post office, which takes about 7 to 25 business days to most countries in the world.


5. For standard rate shipping we ship your package by Express Mail Service (EMS), which takes 5-10 business days to most countries in the world. You can track your shipment on http://www.ems.com.cn/english-main.jsp. If you’re located in the US, you can track your package on http://www.usps.com. The tracking number will usually be listed on these sites 1 to 2 days after we ship your goods.

6. For expedited rate shipping we ship by DHL,UPS or other expedited shipping, depending on your location; shipping time is 3-7 days.

7.If you have any other questions, please email us on service@velentio.com, and we will be more than happy to help you.